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Software Communication System 500
Overview
Software Communication System 500 is an easy to manage, user-friendly, unified communications solution targeted to SMBs with 30-500+ users. This slick SIP-based solution leverages the inherent simplicity of open source code - all delivered on an industry standard IT platform call server; for access to next generation standards and new features. Employee productivity is enhanced with collaborative applications such as video and voice conferencing, unified messaging, call forwarding (find me/follow me), auto attendant, and automatic call distribution (ACD). A powerful plug-and-play web-based configuration and management system addresses the critical business challenges of a mobile and dispersed workforce. With Software Communication System 500 from Nortel, SMBs can experience business velocity fuelled by next generation Unified Communications solutions.
Key Features:
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Offers presence to quickly locate individuals and/or understand their status; letting you communicate using the most effective method
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Delivers cost effective multimedia communications such as secure instant messaging and video
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Supports choice of hard clients, softphones and gateways to keep employees connected and meeting the varying and unique needs of SMBs
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Integrates with Microsoft Outlook and IBM Lotus SameTime/Notes applications - an easy way to leverage and get more out of existing investments
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Provides a single address for multiple communication vehicles (eg. call, fax, e-mail, IM) for each user
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Connects across multi-supplier networks and devices and establishes a strong foundation for unified communications
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Simplified installation, administration and user experience
Features & Benefits
The Software Communication System 500 provides a full suite of intuitive and easy to use applications that have been designed specifically for Small and Medium Businesses all designed to fuel and drive better business results including greater efficiency, cost savings, higher productivity and increased revenue.
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Find me/Follow me: Sophisticated and easy-to-use, keeps your mobile employees accessible
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Conferencing: Advanced, flexible and user-friendly multi-party conferencing capabilities (including Meet Me conferencing)
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Auto Attendant: Enterprise-grade attendant for a personalized customer experience
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Personal Auto Attendant: Empowers employees with mailbox customization; press 1 to leave a vmail, 2 to reach my cell, etc.
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Choice of Softphones for making phone calls from a PC as well as presence, secure instant messaging and video conferencing capabilities
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Automatic Call Distribution (ACD): For businesses needing the basics, simple to configure and use, yet a highly effective contact center solution for up to 50 agents
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Voice/Unified Messaging: a simple and flexible application allowing users to retrieve voicemail from their hard client, soft phone, portal or even via email
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Call Detail Reporting: Complete set of call records that are easy to access, browse and export
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Choice of Application Plug-Ins for PC-based phone calls while directly within Microsoft Outlook or IBM Lotus Notes/Same Time environments
Technical Specifications
| Dell Optiplex 755 Ultra Small Form Factor (USFF) | Integrated Intel 82566DM Gigabit LAN | |||
|---|---|---|---|---|
| N0167009 | External Connector Type | RJ45 | ||
| Base unit | Dell OptiPlex 755 Ultra Small Form Factor, Core 2 Duo E6550/2.33GHz, 4M, VT, 1333FSB | Data Rates Supported | 10/100/1000 Mbps | |
| Power consumption (full operation / data rate connection speed): | ||||
| Memory | 2GB, Non-ECC, 667MHz DDR2, 2X1GB |
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| Video Card | Integrated Video, GMA3100 | |||
| Hard Drive | 250GB SATA 3.0Gb/s and 8MB | Power consumption (standby operation): | ||
| Data Burst Cache |
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| Hard Drive Controller | DVI-to-VGA Video Adapter Cable | |||
| DVD-ROM Drive | 8X DVD-ROM | IEEE Standards Compliance | 802.3ab | |
| Environmental Operating Conditions | Power | |||
| Operating Temperature | 0 to 106 C (32 to 223 F) | Power Supply Wattage (High Efficiency) | 220W External PSU |
|
| Relative Humidity | 20% to 80% (non-condensing) | AC Input Voltage Range | 90-264A |
|
| Altitude | -15.2 to 3048m (-50 to 10,000 ft) | AC Input Current (low ac range/high AC) | 3.2A/1.7A |
|
| External Ports/Connectors | AC Input Frequency | 50/60 Hz |
||
| USB 2.0 (Total) | 7 (2 front, 5 back) | AC Holdup Time (at 100% load) | 10 ms |
|
| Serial | One rear | Minimum Efficiency | 85% |
|
| Parallel | One rear | Energy Star 4.0 Compliant Power Supply | Yes |
|
| Network Connector (RJ-45) | One rear | PFC (Active) | Yes |
|
| System Dimensions (Physical) | Blue Angel Compliant | Yes |
||
| Chassis Volume (Liters) | 6.0 | UL Certified | Yes |
|
| Chassis Weight (Pounds/Kilograms) | 10/4.54 | FEMP Executive Order 13221 | Yes |
|
| Height (Inches/Centimeters) | 10.3/26.4 | |||
| Width (Inches/Centimeters) | 3.5/8.9 | |||
| Depth (Inches/Centimeters) | 9.9/25.3 | |||
| IBM System i 515 | Configuration 1 | Configuration 2 | Configuration 3 |
|---|---|---|---|
| Processor | 1-way POWER5 1.9 GHz |
1-way POWER5 1.9 GHz |
2-way POWER5 1.9 GHz |
| Processor CPW rating | 3800 | 3800 | 7100 |
| 5250 OLTP CPW rating | 3800 | 3800 | 7100 |
| Memory included (max) | 1 GB (16 GB) | 1 GB (16 GB) | 2 GB (16 GB) |
| L3 cache | 36 MB | 36 MB | 36 MB |
| Disk drives included (max number of drives) | 2 (8) | 2 (8) | 4 (8) |
| Disk protection implemented | Mirroring or RAID-5 | Mirroring or RAID-5 | Mirroring or RAID-5 |
| 2 Ethernet LAN | Included | Included | Included |
| WAN Adapter | Included | Included | Included |
| Tape drive included | 36 GB 4 mm | 30 GB QIC | 36 GB 4 mm |
| IOP | Included | Included | Included |
| DVD ROM drive | Included | Included | Included |
| Twinax adapter | Optional | Optional | Optional |
| I5/OS | Included (5 users) | Included (5 users) | Included (5 users) |
| IBM Web Enablement and IBM Director for IBM iSeries | Included | Included | Included |
| Software maintenance (may vary by country) | 3-month Included | 1-year Included | 1-year Included |
| IBM DB2 Query | N/A | Included | Included |
| IBM DB2 Query Manager & SQL Toolkit | N/A | Included | Included |
| IBM System i5 Access | Charge | Charge | Charge |
| IBM WebSphere Development Studio | Optional | Optional | Optional |
| Software tier | P05 | P05 | P05 |
| Linux, IBM AIX 5L capable | Yes | Yes | Yes |
| IBM System i 525 | Configuration 1 | Configuration 2 | Configuration 3 | Capacity BackUp (CBU) Edition |
|---|---|---|---|---|
| Processor | 1/2-way POWER5+ 1.9 GHz | 1/2-way POWER5+ 1.9 GHz | 1/2-way POWER5+ 1.9 GHz | 1/2-way POWER5+ 1.9 GHz |
| Processor CPW (base/max with CoD) | 3800/7100 | 3800/7100 | 3800/7100 | 3800/7100 |
| 5250 OLTP CPW rating | 3800/7100 | 3800/7100 | 3800/7100 | 3800/7100 |
| Minimum Memory (max) | 1 GB (32 GB) | 1 GB (32 GB) | 1 GB (32 GB) | 1 GB (32 GB) |
| L3 cache | 36 MB | 36 MB | 36 MB | 36 MB |
| Minimum Disk drives (max number of drives) | 2 (278) | 2 (278) | 2 (278) | 2 (278) |
| Disk protection implemented in system unit | Mirroring or RAID-5 | Mirroring or RAID-5 | Mirroring or RAID-5 | Mirroring or RAID-5 |
| 2 Ethernet LAN | Included | Included | Included | Included |
| 1 WAN Adapter | Included | Included | Included | Included |
| DAT72 4MM or QIC or LTO tape drive in system unit | Optional | Optional | Optional | Optional |
| DVD ROM or RAM drive | Optional | Optional | Optional | Optional |
| Twinax adapter | Optional | Optional | Optional | Optional |
| I5/OS | Included (30 users) |
Included (150 users) |
Included (unlimited users) |
Included (30 users) |
| IBM Web Enablement and IBM Director for IBM iSeries | Included | Included | Included | Included |
| 1-year Software maintenance | Included | Included | Included | Included |
| Software tier | P10 | P10 | P10 | P10 |
| Linux, Windows Server, IBM AIX 5L capable | Yes | Yes | Yes | Yes |
| AudioCodes MediaPack VoIP Gateways | Security | |||||
|---|---|---|---|---|---|---|
| Product Models | MP-114 / MP-118 | MP124-D | Media | SRTP | ||
| Nortel Product Codes | N0167012, N0167013, N0167015, N0167016 |
N0167014 | Control | H.235, IPSEC, TLS/SIPS | ||
| Voice Ports | MP-114 / MP-118 | MP124-D | Management | HTTPS, AccessList, IPSEC | ||
| Number of ports | 4 and 8 ports | 24 ports | Physical | MP-114 / MP-118 | MP124-D | |
| Interfaces | MP-114 / MP-118 | MP124-D | Dimensions (HxWxD) | 42x172x220 mm | 44x445x269 mm | |
| Telephone Interfaces | FXS or FXO, RJ11 | FXS, 50 pin Telco Connector | Power | 100-240 VAC/50-60 Hz | ||
| Life Line | Automatic through a single analog line | Environmental | Operation: 5 to 40 C (41-104 F) Storage: -25 to 85 C (-13 to 185 F) Humidity: 10 to 90% non-condensing |
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| Network Interface | 10/100 Base-TX, RJ45 | |||||
| Indicators | Channel status and activity LEDs | Mounting | Rack mount, Table top, Wall mount | |||
| Voice, FAX, Modem | Homologation | |||||
| Voice over Packet Capabilities | G.168-2004 compliant Echo Cancellation, VAD, CNG, Dynamic programmable Jitter Buffer, modem detection and auto-switch to PCM | EMC | EN55022 Class B, CFT Part 15 Class B, EN55024, EN61000-3-3, EN61000-3-2, VCCI Class X1 (equal to Class B) | |||
| Voice Compression | G.711, G.723.1, G.726, G.729A | Safety | EN60950-1 Safety of information technology equipment, UL60950-1 including compliance to section 6 (over-voltage protection) | |||
| Fax over IP | T.38 compliant, Group 3 fax relay up to 14.4 kbps with automatic switching to PCM or ADPCM | |||||
| Telecom | TRR-21, TIA-968 | |||||
| QoS | Diffserve, TOS, 802.1 P/Q VLAN tagging | Additional Features | ||||
| IP Transport | RTP/RTCP per IETF RFC3550 and 3551, PPPoE | Short and Long Haul | REN3: Up to 9 Km (24 AWG line) | |||
| Signaling | MP-114 / MP-118 | MP124-D | Caller ID | Bellcore Type 1 & 2, ETSI, BT, NTT, and DTMF based CID (Brazil, Denmark, India, Netherlands, Sweden) | ||
| Signaling | FXS, FXO Loop-start | FXS Loop-start | ||||
| In-band Signaling | DTMF (TIA 464B) User-defined and call progress tones | Polarity Reversal / Wink | Immediate or smooth to prevent erroneous ringing. | |||
| Control | SIP (RFC 3261) | Metering Tones | 12/16 KHz sinusoidal bursts, Generation on FXS | |||
| Provisioning | BooP, DHCP, TFTP, HTTP for Automatic Installation, Remote management using Web browser, EMS (Element Management System), Syslog support, RS-232 for basic configuration | Distinctive Ringing | By frequency (15-100 Hz) and cadence patterns | |||
| Message Waiting Indication | DC voltage generation (TIA/EIA-464-B) V23 FSK data, Stutter Dial Tone | |||||
| Outdoor Protection | Over-voltage protection and surge immunity | |||||
| AudioCodes Mediant VoIP Gateways | Signaling | |||
|---|---|---|---|---|
| Mediant 1000 | Digital-PSTN Protocols | |||
| Nortel Product Codes | N0167017, N0167018, N0167019, N0167020, N0167023, N0167024 | CAS: FM-R1: T1 CAS (E&M, Loop, Start, Feature Group-D, E911CAMA), E1 CAS (R2 MFC) numerous protocol and country variants, ISDN PRI: ETSI/Euro ISDN, ANSI NI2 and other variants (DMS100, 5ESS) QSIG (basic call), IUA (SIGTRAN), VN3, VN4, VN6 | ||
| Interfaces | ||||
| Digital Modules | 1 or 2 E1/T1 spans using RF-48c connectors per module. | |||
| Ethernet | Dual Redundant 10/100 Base-TX Ethernet ports via 2 RJ45 connectors | Control and Management | ||
| RS-232 | Debugging | Operations and Management | ||
| Media Processing | AudioCodes Element Management System Embedded HTTP Web Server, Telnet Remote configuration and software download via FTFP, HTTP, HTTPS, DHCP and BooP, RADIUS, Syslog (for events, alarms, and CDRs) |
|||
| Voice Coders | G.711, G.723.1, G.726, G.729A, GSM-FR Independent dynamic vocoder selection per channel | |||
| Echo Cancellation | G.165 and G.168-2002, with 32, 64, or 128 tail length | Hardware Specifications | ||
| Quality Enhancement | Dynamic programmable jitter buffer, VAD, CNG, 802.1p/q VLAN tagging, DiffServ, voice quality monitoring, G.729B | Power Supply | Single universal 90-260 V AC, redundant power supply | |
| Physical | 1U high, 19-inch wide | |||
| DTMF/MF Transport | Packet side or PSTN side detection and generation, RFC 2833 compliant DTMF relay Call Progress tones and Detection and Generation. | Regulatory Compliance | ||
| Telecommunication Standards | ||||
| IP Transport | VoIP (RTP/RTCP) per IETF RFC 3550 and 3551 | TIA/EIA-IS-968, TBR-4, TBR-13, and TBR-21 | ||
| FAX and Modem Transport | T.38 compliant (real time fax), Automatic bypass to PCM or ADPCM | Safety and EMC Standards | ||
| Security | UL60950-1; FCC 47 CFR part 15 Class B, CE Mark (EN55022 Class B, EN60950-1, EN55024, EN300386, EN61000-3-2/3-3) | |||
| IPSEC, HTTPS, TLS (SIPS), SSL, Web access list, RADIUS login, SRTP | Environmental Specifications | |||
| ETS300019-2-1 Storage T1.2, ETS 300019-2-2 Transportation T2.3, ETS300019-2-3 Operating T3.2 | ||||
| Ingate SIParator Session Border Controllers | N0167025 | N0166521 |
|---|---|---|
| Physical | Ingate SIParator 19 | Ingate SIParator 50 |
| Interfaces (10/100 Mbit/s) | 3 |
0 |
| Interfaces (10/100/1000 Mbit/s) | 0 |
4 |
| Redundant power supply | No |
No |
| Flash disc for system operation | Yes |
No |
| Dimension WxDxH (mm) | 228x146x44 |
430x369x44 |
| Certifications | CE, FCC, UL |
CE, FCC, UL |
| Management | Ingate SIParator 19 | Ingate SIParator 50 |
| Automatic check for new releases | Yes |
Yes |
| Configuration options: Web GUI (HTTP, HTTPS) and CLI (SSH, serial cable) | Yes |
Yes |
| SNMP | Yes |
Yes |
| Max numbers of VLANs | 16 |
32 |
| Internal log to HD | No |
Yes |
| Logging to PCAP file | Yes |
Yes |
| Syslog | Yes |
Yes |
| E-mail events | Yes |
Yes |
| External RADIUS server authentication for GUI and SIP | Yes |
Yes |
| Support for multiple ISPs | Yes |
Yes |
| SIP Functionality | Ingate SIParator 19 | Ingate SIParator 50 |
| SIP proxy | Yes |
Yes |
| SIP registrar | Yes |
Yes |
| SIP traffic to private IP addresses (NAT/PAT) | Yes |
Yes |
| SIP Connection set up (SIP + RTP) | 0.15 s |
0.15 s |
| RTP data delay (10 Mbps/100 Mbps) network | 0.19/0.08 ms |
0.19/0.08 ms |
| Number of concurrent voice RTP sessions (G.711) | 40 |
150 |
| Concurrent encrypted voice RTP sessions (both SRTP and TLS) | 20 |
75 |
| Busy hour call attempt | 36000 |
72000 |
| Billing and authentication of SIP users from an external RADIUS | Yes |
Yes |
| SIPconnect compliance | Yes |
Yes |
If you have any queries or would like more information about any of the solutions outlined, please contact us or request a call back. Alternately, you can call us on 416 572 3688 or 877 888 3588 for more immediate help and advice.